For Shopify stores, Amazon sellers, DTC brands, subscription businesses, and online retailers
Your store runs 24/7 — your team shouldn't have to.
Online shoppers don't care that your team is asleep. Abandoned carts, stuck orders, and unanswered DMs at 11pm are revenue you already spent to acquire. Mpower pairs an offshore customer-service pro with an AI chatbot so every inquiry, every hour, lands somewhere productive.
Why e-commerce teams hire us
Three problems every growing e-commerce business hits.
Every abandoned cart is paid traffic you already bought
You paid to acquire that visitor. They got distracted at checkout. Without a follow-up flow, that money is gone. An AI agent recovers 10–25% of abandoned carts automatically.
Your DMs are a graveyard of unanswered questions
Instagram DMs. Facebook messages. Shopify inbox. Amazon messages. They pile up overnight and the fastest responder wins the sale — it just shouldn't have to be you.
Listings and inventory are always behind
New product photos to write descriptions for. Stock to adjust. Pricing to test. SEO to tune. It's always on tomorrow's list, never today's.
How Mpower helps
What we build for e-commerce clients.
Customer Service Rep
Dedicated offshore professional covering your DMs, chat, email, and marketplace messages in your timezone — or the overnight one, depending on your traffic pattern.
Product Listing & Inventory Specialist
Writes product descriptions, uploads to Shopify/Amazon, manages variants and inventory, keeps the catalog looking sharp as SKUs grow.
AI Abandoned Cart + Review Response Agent
24/7 inquiry chatbot that answers product questions and recovers abandoned carts. Separate agent that drafts (human-approved) responses to every new Amazon/Shopify review in brand voice.
Common roles we place
Here's what a typical engagement looks like.
Most clients start with one role and add more as workflows stabilize. You can mix offshore professionals and AI agents in the same engagement.
Ready to build?
Let's talk about your e-commerce business.
30 minutes. Free. No pitch — we listen to what you need, and if we're a fit we'll tell you exactly what we'd build.